Problem with CIC0 "Reset" button

[Mats4095]

Hi experts,

We are using CIC0 transaction in CRM 3.1 system. As you know there is a button "Reset all fields" ( the one with a crooked arrow sign ) which is used to reset all the fields before entering the next business partner. This button is not working consistently. In my system, I am getting an OK CODE of "%_GC 117 1" when I click this button. But, when the actual user ( who is in a geographically different location ) clicks this button, he gets an OK CODE of "CSEARCH_DELETE". As a result I am not able to provide some functionality the user asked for. I checked the SAP GUI version, Patch Level, OS Version, and IE version and settings. There is no difference in these between my PC and user's PC. What could be the problem ? Is it due to some problem with HTML( the button is generated via HTML code) ? Please advise.

Regards,
Sameej T.K.